Returns FAQ

Will I get complete refund against my order?

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by the seller. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.

In case of cancellation

 Refundable  Condition
 Handling/Convenience Charges  Yes  If the order is not shipped
 Shopstara Voucher/Discount  Vouchers/Gift Cards  Yes  NA

In case of Return

Handling charges NO NA
Shopstara Vouchers/Discount  vouchers/Gift cards Yes NA

Can I change the mode of refund after raising a refund request?

No, As per the company policy , we will refund to customer only original mode of payment, a request for change in refund mode will not be entertained


If I use partial Shopstara voucher and then do online payment, will I still get refund in the form of partial Shopstara Voucher and partially in my credit/debit account?

Yes, we will be refunding the Shopstara vouchers in the form of Shopstara vouchers. Rest of the amount will be refunded back in the account/debit card/credit card whichever mode was used to make the payment.


How do I return a product?

In the rare case that you have reeceived defective a product in your order, you can raise a return request with us on our website or on our mobile app. 

To return a product in your order, just follow the simple steps below:

Write us mail at support@shopstara.com with following details

Order No, Product Name, Photo's of defective product, Order Date,


Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. 

However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.


How will I receive my Refund?

The mode of refund may depend on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding.

Payment Mode Refund Mode Time needed for refund
Credit Card/ Debit Card Refund back to  Credit Card/ Bank Account - Payment Gateway Mode Payment Gateway: 5-7 business days
Paypal Refund back to Paypal account Paypal: 48 hours
Shopstara Voucher Shopstara Voucher 24 hours

P.S- The time mentioned is the expected time for refund to reflect post initiation from our side. Please check email or SMS for complete details.

The time taken for refund to reflect in your bank account may also depend on your bank.


How long will the refund process take?

Refunds are initiated within 2 days of Product received in our warehouse. The receipt of the refund would solely depend on the mode of payment as chosen by you. To simplify the timeline, here's some quick help:

Payment Mode Refund Mode Time needed for refund
Credit Card/ Debit Card Refund back to  Credit Card/ Bank Account - Payment Gateway Mode Payment Gateway: 5-7 business days
Paypal Refund back to Paypal account Paypal: 48 hours
Shopstara Voucher Shopstara Voucher 24 hours

With respect to the transfers made by Debit card and Credit card, the time taken for the refund finally depends on the designated bank in charge. If it were in our hands, we would have expedited the same, but unfortunately, we can't help but take a backseat. Usually, banks only shoot a SMS to the customers for credit amounts.


Where do I return my product?

We would be more than happy to assist you with the return of your product. You just have to raise a return request by dropping mail to support@shopstara.com


I was charged handling/ Shipping charges for my order. If I return my order, will I get back my handling charge along with the refund?

Handling / Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.


I was supposed to receive my refund by now but I haven't. What do I do?

For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.

We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email.
Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary.

If you haven't received any update from us or you have any concerns, please email us at support@shopstara.com

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